Question 1

To which counrtries  does YAP ship?

Accepted Answer

We ship everywhere in the United States;  internationally where authorized by law.

Question 2

When will I receive my order?

Accepted Answer

We ship with USPS and make every effort to ship your package on the business day after you order it, oftentimes it is shipped the same day. We offer tracking on all packages*.
 
In the US, depending on your distance from our warehouse, a flat rate package will generally take from 1-5 days to reach you.  A Priority Mail package will take from 1-3 days to reach you.  A Priority Express package will take from 1-2 days to reach you, oftentimes overnight.
 
*We currently do not offer tracking on international packages with flat rate shipping. Tracking for your international delivery requires priority mail shipping. See the section on International Deliveries for more information.

Question 3

Does YAP ship to PO boxes?

Accepted Answer

We do ship to PO boxes! Just be sure to enter the correct information at checkout.

Question 4

Why was my International Order delivered to a P.O. Box in the United States?

Accepted Answer

Our USPS shipping arrangement consolidates all outgoing First Class Mail International packages from throughout the United States at centralized locations and then prepares them en masse for entry into the international delivery system. This is slower but more economical than directly being put into the International Mail system as is the case with Priority Mail International.  Do not be alarmed if you see your tracking advising you that the package has been delivered a few days after we shipped it. It is at a United States Post Office sorting station.  To avoid this, please choose USPS Priority Mail International.

Question 5

How can I change my shipping address?

Accepted Answer

You can either contact us via the website or call our office at 415-346-8878 to change your shipping address.

Question 6

USPS marked my package as undeliverable? What now?

Accepted Answer

If it is undeliverable the first time, please contact us via email or at our office at 415-346-8878 to verify your address before we reship it.

FREE SHIPPING on ORDERS $99 & OVER*

5 & 10 Sale!
Any 2 Items 5% Off, Any 3 Get 10%!

15% OFF a Leash or Seatbelt with EVERY Wrap or Harness

STAY IN THE KNOW

FREE SHIPPING on ORDERS $99 & OVER*

5 & 10 Sale! Any 2 Items 5% Off, Any 3 Get 10%!

15% OFF a Leash or Seatbelt with EVERY Wrap or Harness

STAY IN THE KNOW

5 & 10 Sale!
Any 2 Items 5% Off, Any 3 Get 10%!